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RITM state changed to "(4)" when request is canceled

CrisBene
Giga Explorer

3 hours ago

Dear ServiceNow Community,

I have an issue for which when a SAD request is canceled all the associated RITMs about that request got "4" as state, which is not present in the dictionary about the state field of the "sc_req_item" table.

 

I checked lots of business rules, UI policies, and UI actions, but I didn't find anything useful about that issue.

Is there a mechanism for which this thing occures? And is there a way to make those RITMs go into a valid (canceled) state?

 

Thanks,

Cristopher

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1 REPLY 1

palanikumar
Giga Sage
Giga Sage

7m ago

Hi, 

Check whether this is updated in flow or a business rule on task table

 

Thank you,
Palani
0 Helpfuls