RITM variables to a change request record
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05-22-2019 12:39 PM
We have a need to map catalog item variables from an RITM to a change request record. Currently on our RITMs we have a related list for our change request(related request) so that someone can create a new change from the RITM. What we'd like to do is take a few of the variables from the Catalog Item that are on the RITM and when we go to create a new change request on the RITM, map some variables to fields on the change. Is this possible? I know that you can map the variables to the "description field" on the change.

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05-23-2019 07:17 AM
Hi,
Well...then that goes back to the overall thing you're trying to do then...if you want to copy those variables while converting the form to another type, then I mean that's the goal? So you'd wouldn't have different UI Actions, you'd just have to build out one...but then have if statements or a javascript switch in it that looks at the catalog item (and it's variables) this UI action is on and then assign those appropriately.
This is about converting variables that can vary drastically and then placing them/mapping them to fields on another form. So yea, any occurrence of this would have to be built out.
If that's not feasible then the overall task to do this would need to be questioned?
The only way around all this would have been from the very start...that a variable set was used (so it's the same variables every time) and then map those to the new form...which would only need to be set up once. Ya know?
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