RITM workflow Explanation needed.

venkateshdhanap · ‎07-14-2017

Hi,

Can any one help me out for understanding of this SLA work flow for Ritms.

How the above Workflow is working because i am new to create workflow. Actually i have created the workflow of Catalog items

but this workflow is completely different from that workflow. It is not not sequencial, it has 3 parrallel flow, I want to know

1. What is mean by SLA Percentage Timer ?

2. How and why 3 parrallel flow is created ?

3. what are the operations done in these 3 flows?

4. How to create Notification tasks?

!Thanks In Advance

Chuck Tomasi · ‎07-14-2017

Hi Venkatesh,

The three parallel paths are used to trigger notifications (via events) at 25% increments in the SLA. The SLA timer is used to wait until those times happen. If my SLA is 4 hours, The first timer will wait until 1 hour, then drop in to the Run Script (and do something I cannot see) and then reach the create Event. Hopefully, there is a notification that reacts to that event and sends the notification.

At the same time the first timer splits, it goes and waits another 25% and does the same then when that time is expired.

The Join is used to ensure that all the paths meet up before the workflow reaches END and shuts down.

Events and Email Notifications - ServiceNow Wiki

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Chuck Tomasi · ‎07-14-2017

You are welcome. I think you marked YOUR answer correct where mine as the explanation you found helpful. Please adjust if you can. Thank you.