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RITMs not showing in workspace search

MentZ
Kilo Expert

I'm having issues with RITMs not showing in global search in Workspace:
find_real_file.png 

Meanwhile they do show in Management:

find_real_file.png

 

 

I have added sc_req_item into the text search group:
find_real_file.png

 

I have as well added sc_req_item into search sources Workspace experience:
find_real_file.png

 

1 ACCEPTED SOLUTION

That gave me a clue! I'm using agent workspace.

The solution was to include sc_req_item into the Agent Workspace Search Config:
find_real_file.png

find_real_file.png

View solution in original post

6 REPLIES 6

Jack
Tera Guru

Hi MentZ,

are you using agent workspace (legacy) OR custom workspace?

That gave me a clue! I'm using agent workspace.

The solution was to include sc_req_item into the Agent Workspace Search Config:
find_real_file.png

find_real_file.png