Role Configuration with Form

[Arthur Sanchez]

Help me here guys, I have an application with 4 forms:

• User
• Support
• Manager
• SupUser

3 list layouts:

• User
• Support
• Manager

And the roles:

• user,
• support
• manager
• supuser

I created supuser so that it could enter the SupUser form, so that supports can also create tickets in a separate module, the problem is, it is entering the Support form to create a new ticket, and it should enter directly into SupUser to create , the Support form is for him to receive a ticket

The flow is:

1. the user creates 1 ticket
2. support receives it and downloads it or changes the queue
3. the manager monitors

Now I'm trying to implement a module where support can also create a ticket, but I can't direct it to the correct form when creating it, I have to have 2 forms for support, 1 for him to create a ticket and another for him to receive the tickets that were created by the user or other support. PLS HELP ME

[Arthur Sanchez]

Can you show me how I would put a URL in the module to redirect it to the form?

[Community Alums]

Open the module to edit it and add as argument :

sysparm_view=<YOUR VIEW HERE> - example - sysparm_view=ess