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roles are not being passed to child groups

TahiraS
Tera Expert

The role did pass on to the child groups and members in dev but not in other instances, it has been more than 24 hours since the parent was assigned the role.  
How can I check if something is happening on the backend and roles are being assigned.

1 REPLY 1

Anuja9
Tera Contributor

Hello @TahiraS 

 

Were this role and group moved to other instances manually? or is this Sync / scheduled job / integration which does this mapping to other instances?

 

Check if there is automation syncing between your instances you need to check that. Usually, the role adds in group sync from prod to lower environment based on the sync /automation. 

 

But you can check are there any automation/ integration running to sync the groups and roles