run ai agent from now assist for virtual agent

[snagarajan]

hi,

Can you please share how to get the AI agents run from now assist for virtual agent? updated the now assist for virtual agent assistant's source to look for AI agent use cases as well but still not working.

Working well in now assist panel.

[pratikjagtap]

Hi @snagarajan ,

AI Agent Must Be Published
1.Ensure your AI Agent use case is published and not in draft.

Go to AI Agent Designer → Use Case → Make sure it is active and published.

🔄 Assistant Source Configuration
You likely already did this, but for completeness:

2. Virtual Agent Assistant
Navigate to: Conversational Interfaces > Virtual Agent > Assistants

Open your active assistant (e.g., "Now Assist for Virtual Agent").

Under Source, ensure it includes:

AI Agent use cases

(Optional) Topic Blocks, Decision Trees, etc. depending on other flows

🔌 Link AI Agent with VA Channel
3. AI Agent Use Case Channels
Make sure the AI Agent use case is available for the Virtual Agent channel:

Go to the AI Agent Designer

Open your Use Case

Go to the Channels tab

Ensure Virtual Agent is selected as an available channel

💬 Triggering from Virtual Agent
4. Intent Detection / NLU
Ensure that the NLU Model being used includes intents that can map to your AI Agent use case.

If no NLU model is mapped, the VA will not know to trigger the AI agent flow.

Test the user utterance from NLU Workbench to see if it's hitting the expected intent.

🧪 Testing
5. Test in Virtual Agent Web Client
Go to Virtual Agent > Test Console

Enter an utterance that matches the AI Agent intent

If it’s configured properly, the VA will delegate to the AI Agent

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[Joel Fontes]

Hi @pratikjagtap ,

I'm having the same problem as @snagarajan 

I tried to apply your solution but I'm having the following issues:

• "Ensure Virtual Agent is selected as an available channel"

I couldn't find any channels configuration on use cases

• "Intent Detection / NLU"

How do you map an NLU model to an AI Agent use case (Agentic workflow)?

[ManishS79663443]

Hi @snagarajan ,
Please make sure you confirm the following things:
1. Which release you are on? The AI Agents will run on VA only after Xanadu Patch 9/Yokohama release.
2. If you are on either of these releases, check you AI Agent is Discoverable and Active in the Virtual Agent Designer. 
3. Open "Now Assist Admin" console -> Go to Settings -> Open "Manage LLMs" -> Select "Azure OpenAI" instead of "Now LLMs"

These steps should resolve your issue if you are on the correct release.

Please let me know if you have any questions and Mark it as correct if this answer has helped you.