Run script not working in Workflow - but working in BACKGROUND SCRIPT

[Jagadish Sanadi]

Run script not working in Workflow - but working in BACKGROUND SCRIPT

var sys_id_maintain = current.variables.product_catalog_item;
var grAppIns = new GlideRecord('sc_cat_item');
grAppIns.addQuery('sys_id', sys_id_maintain);
grAppIns.query();

//update the catalog item with source values
while (grAppIns.next()) {
grAppIns.setValue('name', current.variables.description);

grAppIns.update();

}

Type of current.variables.description is 'HTML' and in sc_cat_item the type of variable for description is 'Translated HTML'

[Hemanth M1]

Hi @Jagadish Sanadi ,

Can you try

grAppIns.name = current.variables.description.toString(); instead grAppIns.setValue('name', current.variables.description);

1)i would also make sure i am getting expected sys_id of the catalog item in "sys_id_maintain"

2)Check if info/errors logs in the workflow

3)i would also check the system has access to update the name field on the catalog item by validate "grAppIns.canWrite()" in while condition

[Jagadish Sanadi · Accepted solution]

Thank You for all your help.

Created scratchpad variables to save current.variable values and tried update. It worked