PDI Doesn't wakeup
Hello Team,My PDI doesn't wake up from hibernation since last 2-3 hours. Really appreciate any help for the resolution. Thank you very much in advance. Rajan
Forum Posts
how to restrict incident creation from calendar invites for DL
As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any
Why does gs.hasRole() return different results in Background Script and ACL?
Hello everyone,I am trying to understand the behavior of gs.hasRole() in different execution contexts.I am using the Australia release and have created a custom role with:Display Name: Intake AgentInternal Name: intake_agentThis role is assigned to t...
Resolved! Reclaimed based on inactivity
I keep getting an email that my dev instance is being reclaimed due to inactivity, but we are actively using it via API calls for testing. What criteria fall under inactivity?
Retrieve files from SharePoint to ServiceNow
I have a requirement to retrieve a zip file from Microsoft SharePoint to ServiceNow and to unzip this to get a particular file for later use. What is the best way to achieve this and please help with the process?Additionally, I could see 'Microsoft S...
After upgrading to Australia version -in the customer service portal, customer lost access to report
Hi Team,After upgrading to Australia version -in the customer service portal, customer lost access to report view for 2 reports although we have access permissions to table. snc_external and other roles are already given How can we fix this, lot of u...
GlideAjax returning null from Script Include
I'm trying to convert List Collector sys_ids to user names using GlideAjax. The List Collector returns comma-separated sys_ids, which I pass to a client-callable Script Include. However, the GlideAjax response is always null. Script include var getwa...
Before Business rule is not updating the SLA's to flip back from Paused to in-progress
Hi All,I have been using before update business rule with the below code:Condition code:: (current.caller_id.user_name == current.sys_updated_by || current.opened_by.user_name == current.sys_updated_by) && current.assigned_to.user_name != current.sys...
Similarity Definition failing after Australia upgrade - NCE0079
Hi all,After upgrading to the Australia release, all Predictive Intelligence Similarity Definition models are failing with:“NCE0079: Input data is null or empty”What I've already checked:Predictive Intelligence plugins are activeTested Long Descripti...
PDI
Hello all, I requested my PDI some weeks ago but i haven't receive any response as yet. I just wanted to see if this is normal for this process.
Prevent non MI managers from adding/removing related records on MI incidents
Hi all, We have a requirement to lock down the related records so nobody can add/update/remove records from a Major Incident EXCEPT users with major_incident_manager role.This is for the SOW workspace. An example would be the affected CIs (task_ci) r...
Hide/Remove SAVE button on customer survey in service portal
Hi All, How to hide/remove the SAVE button on survey form(customer survey) in service portal. I have modified assessment_take2 to hide SAVE button on platform and it works fine. How to hide the same in service portal? Can any one please help. Than...
How to remove the Savbe button from Surveys and Assessments widget
Hi:I need to remove the Save button from the Surveys and Assessments portal form at:https://instance.service-now.com/sp?id=take_survey&instance_id=1cfb6eeb474ae650661a527a516d43a4How do I do that?Thank you!
Can we change position of Security incident task related links into a realted list in form?
Hello! i want to know if in Security Incident request we can change position or make it a tab in a related list in form the security response task to make it more visible to the user at first site without scrolling long time ?
Resolved! Clear the value while adding to Add to cart
Hello All,I need to clear the of the catalog form while clicking on add to cart.I wrote a script in on submit to clear the value.But it will not store in the table.Can you please suggest a solution for this?Thanks