Hi Community,I just wanted to clarify something regarding Protection Policies in ServiceNow.Are they applicable only to Script Includes, and only when an application is downloaded from the ServiceNow Store?Any insights or examples would be really hel...
Hello everyone.We implemented ACL-based control to allow viewing the field without permitting value entry. A Business Rule was configured to set field values at the time of data insertion. A Client Script was implemented to visually simulate that a f...
We have users that use Catalog Builder. Then we have users that want catalog items and don't want to use CB, even though their request is pretty simple. A couple variables, simple step based fulfillment. For that, I was thinking we could create a cat...
Hi community is there a way to run flows as a service account that I create in the user table.I can only see options to run as system user or as user who initiates flow. thanks in advance
Hi All,I’m working with ServiceBridge in ServiceNow and need to pass catalog item variables from the RITM (Requested Item) down to the generated Provider Task.Has anyone implemented this before? Specifically:What’s the best approach to automatically ...
I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this?
Hi All,we created Data lookup in ServicenowSource Table : TaskMatcher Table : dl_u_assignmentis it possible to put conditions in OOB Data lookup definations (Assignment Data Lookup [dl_u_assignment]) ? TASK Table is common sharing for Incident, Probl...
Dear experts, This is a bit complicated, as I am required to create a new variable with employee titles with a drop-down choice. . there are 480 choices listed in the excel file. My question is how can i import that excel file into question? 2nd...
Hey Experts, I have a use case where before zurich, all users with Business Stakeholder Roles would be redirected to a UI builder page. After the zurich upgrade ServiceNow has introduced the sn_sow.sow_home, sn_sow.sow_list roles inside the sn_incide...
I have a requirement to clear the form field values on demand table when reset to draft is clicked ,As soon as the demand is reset to Draft they should clear to allow for the new ones created as the user works through the process.
I discovered that ServiceNow has a feature called 'Field Description'. I added it successfully, and it reflects correctly in the native view. However, the description does not appear in Workspace. After thorough testing and validation, I was unable t...
Hi Community, I have one requirement, In form level having requestor for filed and assignment group filed, requestor field taking the user table and in assignment group filed taking the group table, and in my requirement they ask me to create one new...
Hi All, New button not visible on incident task table even though user having ITIL role, this is happening for few users.let me what could be the reason?Thanks,Srinidhi M.
Hi everyone,I’m working on a requirement where I need to display a specific form view using a widget. Before building something custom, I’d like to know:Is there an out-of-the-box widget that can render a form view for a specific record or table?If y...
Hi, The data from legacy systems needs to be migrated to ServiceNow and populate the sold products and install base items. There are multiple legacy systems from which the data needs to be collated & correlated to populate sold products and install b...
