unable to add incident
Hello, On change form via related list i add incident>parent and when i edit add left to right incident and save but after is not visible what i can do.
Forum Posts
Passing Analytics Page URL Parameter to a Custom Dashboard Embedded via Dashboard Viewport in Proje
Hi Community,I'm working in Platform Analytics and have a requirement where I'm embedding a custom dashboard inside Project Workspace using the Dashboard Viewport component.RequirementThe custom dashboard has a required dashboard parameter (for examp...
Don't display the Top Page
I have the timecard_admin role enabled in the TimeCardManagement TCP portal, but I'm getting the error message shown in the image, and only the top menu screen is displayed.Do you know the cause and how to fix it?
How to update Million record in PROD
I have a requirement where a custom field(u_sub_state_timestamp) should show the timestamp of the last change in another field(u_sub_state). For this I have created a business rule which updates the u_sub_state_timestamp with current date and time wh...
Virtual agent show the user a list of open incidents
Hi All,I need your help. I would like to have a topic in virtual agent that shows the user his list of active incidents and the user can press on one of those incidents and then update the incident with comments or attachment.How should I do it?Thaks...
Existing HR cases are not getting updated by Forward emails in ServiceNow
Forwarded emails are not updating existing HR cases in ServiceNow. The email logs show the message Classified as forward; Search inside email for a "From:" was bypassed because the property glide.email.forward_from_prefix was blank.Adding From: to t...
Resolved! How much is the License of Time Card Management?
How much is the License of Time Card Management?Free? or Paid?If ITSM is already installed, is a separate license required?
Business duration left on Incident form
Hi all, I have created a new field named as business time left and Wrote a business rule on incident table to query the related task sla record and copy the same value and gets pasted there. now the field is not populated. I am pasting my script belo...
Don't show Check box variables with value false in email notification
We have a notification on sysapproval ,when a request is created we will be sending all the variables on catalog item but we have couple of items where we have 50 checkboxes , If user select only 1 check box in the notification for approval all othe...
Slushbucket interface for List Collector fields in Portal and Workspace
For years I think every client I’ve ever worked with has asked for a way to easily select multiple records with a filter in a portal catalog item the same way you can in the platform with a list collector field. In the platform you get a slushbucket ...
How to refactor Client Script hitting "Isolate script" / "glide.script.block.client.globals" restric
Hi community,I am working on a Client Script and encountered the platform message regarding strict mode and disabled DOM/jQuery/window access:
PDI Instance Under Maintenance for More Than 5 Days
Hello Team,My Personal Developer Instance has been showing"Developer Instance is undergoing unscheduled maintenance"for the last 5 days.Could you please check and restore my instance?Registered Email: goneakanksha786@gmail.comThank you,Akanksha Gone
Jira to sn integration throws error: "Error encountered while creating attachment..."
While sending an attachment from jira issue record to servicenow using flow designer, it throws an error "message": "Error encountered while creating Attachment. Record for file "filename" is not of required class." when i use jira spoke action : 'C...
I created a notification when any user got role flow_designer then a notification is sent
Whenever the Flow Designer role is assigned to a user, a notification should be sent.To achieve this, I created:An event on the sys_user_has_role tableAn after Business Rule on the sys_user_has_role table to queue the eventA notification configured o...
I created a notification when any user got role flow_designer then a notification is sent
Whenever the Flow Designer role is assigned to a user, a notification should be sent.To achieve this, I created:An event on the sys_user_has_role tableAn after Business Rule on the sys_user_has_role table to queue the eventA notification configured o...