Hi everyone,I’m a fresher and I’ve been learning ServiceNow development for about 2 months now. So far, I’ve covered the basics like Client Scripts, UI Policies, Data Policies, Business Rules, GlideRecord, and some server-side scripting.I’m now plann...
Hello everyone, I'm working through a training course that requires activating the GRC applications on a freshly provisioned Personal Developer Instance (Zurich release). It's been over 24 hours since provisioning, and I'm not able to locate any GRC ...
I'm am trying to populate the Collaborators field in a Demand using a script include and business rule, but it doesn't get populated and I don't know why. For those who may not use Demands, the Collaborators field is a list of users who are collabora...
I wanted to know how much of an agent survives when you change where it runs, so I built the same one three times against the same platform. External over MCP, a Python orchestrator calling Claude through the Anthropic API and reaching ServiceNow thr...
The objective is to enhance the Virtual Agent so it can log Incidents and Service Requests on behalf of users through a guided conversation. Instead of asking users to navigate the service catalog, the Virtual Agent should ask a series of relevant qu...
Hi everyone,We are investigating the behavior of Sentiment Analysis for CSM Cases and would appreciate clarification on the expected scheduling and execution behavior.Our current configuration is:Table: CSM CaseEligible assignment groups: Groups star...
Hey community! I was wondering if I still need to use the old Script Include pattern for class creation. This is currently inserted by the ServiceNow instance when I create a new Script Include:var MyScriptInclude = Class.create();MyScriptInclude.pro...
Hello, I have added the "updates" activity stream in mobile app for custom table, but it is showing blank like in this web screen I pasted "Add comment" is visible but not visible in my mobile app. In the web version for this table we have enabled wo...
Introduction — ServiceNow and JiraServiceNow:ServiceNow is a platform used by IT teams to manage incidents, requests, and services in one place, helping organisations keep their operations running smoothly. Jira:Jira is a tool mainly used by developm...
Hi all, I want to know about the bulk publication of knowledge articles, actually i need to create the ATF for that but i'm not able to create bulk articles. Is it possible through OOB.ATF:KM Bulk Operations & Mass Publishing
Hello Everyone,I have a question on Custom URLs i.e.,What is the exact use of Custom URLs in ServiceNow and if we set it as Instance URL will it affect any integrations(Inbound and Outbound)? Thanks.
Hi @community ,I have been actively contributing to the ServiceNow Community and answering questions. More than 20 of my answers have been marked as Accepted Solutions, but I have noticed that my accepted solution count is still showing 20 and is not...
Hi all, first post here; I am trying to set up a report on the cmdb_rel_ci table, and I would like to use "is one of" condition on the child.class field, but the condition is not present (see picture below). I read something about comas in the field...
This is not a question. ContextDuring activation of the Normalization Data Services Client plugin (com.glide.data_services_canonicalization.client), I got to the Update Reference Qualifiers step in the corresponding guided setup. Completing that step...
How can I disable the "Submit Request" option in Service Operations Workspace (SOW) so that users cannot access the internal catalog or create requests from within the workspace? Thank you