Steps to reproduce:AI Agent Studio->Create & Manage->Triage and Categorize ITSM incidents (copy)->existing triggerDescription:We want to test 'Triage and categorize ITSM incidents(copy)' AI Agent workflow for bulk incident data so wehave added trigge...
Hello everyone,Hoping someone has experienced an issue I am going through now. I am trying to pass comments between JIra and ServiceNow in both directions.When I update the ServiceNow incident (additional comments) the comments go to the Jira issue c...
Need assistance in creating a report on task table (for sctask and inc) to know the old value and new value of a assignment group for the record, so it can be reported.
How Can I Calculate/Measure Mean Time To Contain a Security Incident in Security Incident Response? Dear ServiceNow Community Colleagues, I would greatly appreciate any help/guidance on this: I have been asked by a client to calculate, measure and sh...
HiI have a custom table(x_app_cost_service) having several records with "period" in format "FY25: M09". attached scrrenshot.I want to get all records for last 12 months.suppose today is FY26:M02 (feb month 2026 ), it should calculate 12 months from ...
I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...
Hello Experts, I have an existing UI Action which sets some alerts and mandatory field validations on click on the button. In addition to the existing behaviour, I need the UI action to validate if attachments are attached to the record while submit....
Hi,Below error is occuring while Discovering the Database. Pattern exit because Graceful Termination, reason: The pattern has been terminated because the SSEE/WID database is not supported. Failed Condition(s): [(${instance_name} : value=mssqlserver)...
I have two date fields that i am mapping in my Tranform map the source date field has the following format - mm/dd/yyyy <time> there is no existing date format in ServiceNow that matches that. Also i need it the instance format - yyyy-mm-dd<time> I...
in custom table with list field group refer to group table.i want create some custom task using sheduled job.scheduled job run every 6 months.department field contain multiple values eg: Group1,group2,group3.newly created task assign to needs to be ...
Hi,I have created a custom application and a custom Workspace.I want users with a specific role to be redirected to the Workspace after login.If a user does not have the Workspace role, they should be redirected to the normal nav page.What is the bes...
Hello,I have a table where the "Display name" is automatically shown as "name - company - environment", and the Display field is set to true. I do not want to change this configuration.However, I am using this table as a reference field on another ta...
Hello,I would like to add a button or a hyperlink in the classic Requested Item (RITM) form that redirects to another link within the instance.Is it possible to do this only for a specific catalog item (i.e., only for its related Requested Items), wi...
Hi communitiy I have a requirement to attach an SLA or OLA to approval records to show where approvals are getting bottelknecked, can you help me with best approach please? Kind regards
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