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How to validate Reconciliation Engine configuration

Hello friends, We have multiple sources of data pouring in hardware & its children CIs.  Against each source we have configured the Reconciliation definition each with its own or sometimes at the same level of priority. Now, we would like to validate...

RahulY00040 by Tera Contributor
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  • 1 replies
  • 0 helpfuls

View KB article to public

I followed these steps to make a KB article to be visible for users who don't have ServiceNow access.But still getting the access rights error. what could be the reason?   Please go to knowledge base and create a new kb base for public use. this way ...

imranrasheed_0-1695723892168.png

UI Builder Lab 6

When I go to bind data in this lab the data that displays does not include the priority, short_description, state and sys_id.  Am I doing something wrong when I bind the data resource or is my lab instance missing something.     

Auto populate contact_type

The user submitted an incident where the mandatory fields were not filled. Within 7 seconds, a second incident was automatically created with complete and correct details. It was observed that in the first incident, the Contact Type field did not aut...

radhamanchi by Tera Contributor
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  • 4 replies
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Resolved! Add an "Add and Stay" button to an MRVS modal

Hi Everyone,Had anyone tried or know how to modify the MRVS to add an "Add and Stay" button on the Modal popup? Users have to enter many records it's a lot of clicks to click 'Add', then click Add again just to re-open the modal. We'd like to keep th...

NeoOndaro by Tera Contributor
  • 383 Views
  • 5 replies
  • 0 helpfuls

MIM Duration back end value access

Hi team,I am trying to fetch the MIM workbench  Duration back end value.I have searched the table name sn_major_incident  table i am unable to find the table name.I am trying to call this value in ITC email template.Please let me know    ThanksMounik...

Mounika B1 by Tera Contributor
  • 114 Views
  • 1 replies
  • 0 helpfuls