SC Request State.

[Mayur Patil2]

Hello Developer,

Catalog Task :-  State is "Closed Incomplete"

Request Item : State is "Closed Complete"

So here I want to know If Catalog task is in "closed incomplete" state then after update the request item state is "closed complete" but it should show "closed incomplete" state. 

Please Provide information on this.

Thank you

Mayur

[Sohail Khilji]

Hi @Mayur Patil2 ,

A ritm can have multiple sctask so based on task state you can set the state of ritm in workflow of the catalog item.

every catalog task has 2 output ''CLOSED COMPLETE,' CLOSED INCOMPLETE'.. you can connect closed incomplete to a new active 'script' and set the value of the RITM to closed incomplete.

I hope this helps...

[Adrian Ubeda]

Hello @Mayur Patil2 ,

This it's an OOTB behaviour, check this link https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794092

States in task are not linked to RITM in terms of value, you can complete a task partially because nothing further can be done but the main RITM is complete, because any task related to that RITM is closed. There's a business rule called 'task closer' wich controls this.

[Adrian Ubeda]

Hello Mayur, 

This it's an OOTB behaviour, check this link https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794092

States in task are not linked to RITM in terms of value, you can complete a task partially because nothing further can be done but the main RITM is complete, because any task related to that RITM is closed. There's a business rule called 'task closer' wich controls this.

[Harish KM]

Hello @Mayur Patil2 The question you have is OOB behavior in Servicenow, but you can handle it through workflow or flow designer what should be the RITM state when task is closed complete / closed incomplete.

You can have a if condition to check Task closure and update RITM state accordingly