SCHEDULE REPORT NOT WORKING

[sola2]

I have created a scheduled report, it supposed to show the open tickets from oldest created one to newst one and group it by assigned to.the report itself works and the scheduled job also works it does sent the email with the report. the problem is that the excel it sends with the report is not organized by opned date nor is it grouped by assigned to. you know why this might be? how can i fix it?

[New Developer_S]

Hi @sola2 

Please check report conditions and sorting again. Please paste your scheduled job script here for further check.

[sola2]

These are my report conditions:

these is my scheduled job: 

[Shivalika]

Hello @sola2 

The excel records cannot be grouped by assigned to and sorted - these are not records but configurations. Configurations cannot be copied down to excel. The excel sheet will only contains records. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[AndersBGS]

Hi @sola2 ,

As @Shivalika also have mentioned in the post, your requirement is not possible as we are talking about report configuration where excel report is basic just a list view.