Schedule Source field

archanajoshi · ‎07-06-2016

Hi All,

We want to bring "Schedule Source Field" on SLA definition form.

Which will refer to other table and particular field from table.

Please help.

Thanks,

Archana Joshi.

Chuck Tomasi · ‎07-06-2016

Hi Archana,

The Schedule Source field is a simple choice list. When you selected Incident field, a UI policy exposed the Schedule Source Field field. This is a "Field name" field (see below). Interestingly, it does NOT use a dependent field (static or dynamic.) To be honest, I don't know how it gets the incident fields.

Your requirement stated that you want this field on the SLA definition page... it already is. When you select Schedule Source as Incident Field, the Schedule Source Field appears.

Please let me know if I missed something in your requirement as we seem to be going around in circles with this discussion.

View solution in original post

Chuck Tomasi · ‎07-06-2016

Hi Archana,

Can you elaborate on where you would like to put this field? It sounds like you need two fields, a table name, and then a dependent list of fields.

Additional information about your use case/business objective would also be helpful.

Thank you

archanajoshi · ‎07-06-2016

Hi Chuck,

I want that field on SLA definition page. Like mentioned in screenshot.

Thanks,

Archana Joshi.

Chuck Tomasi · ‎07-06-2016

Create two fields. The first, I'll call u_table is of type Table Name.

The second field, u_field is of type Field List and has a dependency on Table Name. There are plenty of examples of this in the dictionary. Here's one I picked at random.

archanajoshi · ‎07-06-2016

Hi Chuck,

So i need to create both fields Manually.

I mean "Schedule Source" is a manually created field.

Thanks,

Archana Joshi.