Hi All,
We want to bring "Schedule Source Field" on SLA definition form.
Which will refer to other table and particular field from table.
Please help.
Thanks,
Archana Joshi.
Hi Archana,
The Schedule Source field is a simple choice list. When you selected Incident field, a UI policy exposed the Schedule Source Field field. This is a "Field name" field (see below). Interestingly, it does NOT use a dependent field (static or dynamic.) To be honest, I don't know how it gets the incident fields.
Your requirement stated that you want this field on the SLA definition page... it already is. When you select Schedule Source as Incident Field, the Schedule Source Field appears.
Please let me know if I missed something in your requirement as we seem to be going around in circles with this discussion.
Hi Archana,
The Schedule Source field is a simple choice list. When you selected Incident field, a UI policy exposed the Schedule Source Field field. This is a "Field name" field (see below). Interestingly, it does NOT use a dependent field (static or dynamic.) To be honest, I don't know how it gets the incident fields.
Your requirement stated that you want this field on the SLA definition page... it already is. When you select Schedule Source as Incident Field, the Schedule Source Field appears.
Please let me know if I missed something in your requirement as we seem to be going around in circles with this discussion.
