Scheduled email reports not generating emails to distribution List

[Shyna1]

Hi ,

I have a scheduled email report , where in the email address i have given the address of the DL.

But unfortunately the email is not triggered to the distribution list.

Any idea how to achieve this?

Thanks in advance!!

[Community Alums]

Hi @Shyna ,

"who will receive" tab requires user or group to be selected from the sys_user table and sys_user_group table.

Ideally when you select any group there; it sends the email to all it's group members and not to the actual group itself; if there are no members for that group then it won't sent to those but still send for other users.

Check if that group has any "inactive" users.

Also, Check below links for reference:

https://www.youtube.com/playlist?list=PLCOmiTb5WX3pSJ3GXTbJRWDFQnUmReyLu

https://community.servicenow.com/community?id=community_question&sys_id=30909369dbdcdbc01dcaf3231f96...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Shyna1]

Hi Sandeep,

Thanks for your help .

I am looking more into schedule report email.

Have attached the screenshot.