Scheduled job script that fill out data in catalog item form couldn't pass value to display in task short description

[bbf3562]

When I fill out information in catalog item form and then submit, it was able to pass values from catalog item variable to task fields to display value in Short Description and Description like this,

But when I use scheduled job script that execute it by filling information itself in catalog item, it show that it success filling data in catalog item in task requested item variables ticket but it couldn't pass value to display in Short Description and Description that cause blank,

Does anyone know why it show blanks in task description if execute scheduled job script but it show data in task description if I manually fill the data in catalog form?

[Steven Parker]

Are you using this type of logic to populate your catalog item and submit it from a Scheduled Job?

var cart = new Cart();

//pass Catalog Item sys_id
var item = cart.addItem('9efcc297dbef7a0002e4fb761d9619f0');

//Set the Variables for Review

cart.setVariable(item, 'Service_type', 'annual_review');
cart.setVariable(item, 'requester', requester1);
cart.setVariable(item, 'existing_vendor', vendor);
		

//Submit Request
var rc = cart.placeOrder();

[bbf3562]

Yes I did. I use,

var cart = new Cart();
				var item = cart.addItem("8d72ac634fee9a005a152cee0210c759"); // ServiceNow Maintenance Request
				//cart.setVariable(item, "src_requested_for", owner.manager);
				cart.setVariable(item, "short_description", owner.manager.getDisplayValue());				
				cart.setVariable(item, "description", owner.name);
				
				cart.placeOrder();

It was successful able to input in catalog item variables but couldn't pass values to task short description/description after submitted even though it does show it success entered under Requested Item Variables tab.

 In task workflow script, I put,

var shortDesc = current.variable_pool.src_short_desc;
var longDesc = current.variable_pool.src_long_desc;


task.short_description = shortDesc;
task.description = longDesc;

[Harsh Vardhan]

what exactly have you written in your scheduled job?

i believe you did glide record to fetch the catalog variables value and on RITM level then updated into the task ?

or have you used cart API?

[bbf3562]

I use glide record to pull group names from sys_user_group. 

Then I use,

var cart = new Cart();
				var item = cart.addItem("8d72ac634fee9a005a152cee0210c759"); // ServiceNow Maintenance Request
				//cart.setVariable(item, "src_requested_for", owner.manager);
				cart.setVariable(item, "short_description", owner.manager.getDisplayValue());				
				cart.setVariable(item, "description", owner.name);
				
				cart.placeOrder();

It was successfully entered data in catalog item variables because it show in task Requested Item Variables tab but not able to pass value to task short description and description,

In task workflow, I did put

var shortDesc = current.variable_pool.src_short_desc;
var longDesc = current.variable_pool.src_long_desc;


task.short_description = shortDesc;
task.description = longDesc;