Good evening,Just a quick question. I need to send an email reminder on the 5th day for suppliers who have not taken their survey. Could someone tell me if the below code looks okay? sendNotification();function sendNotification() {try {var query = 's...
Hello I am trying to remove these buttons from showing up in the hr agent workspace on the card of the hr playbook does anyone know where to go to remove these buttons? Agents are required to go into the record to close the cases they shouldnt be abl...
Hi all, For a specific type of customer we have a few different roles that define what kind of access customer have on our customer support portal. Some context:In Account table we have a dropdown called 'Project Type'. Companies with 'Project Type ...
Hi Team,we have a checklist on our change task form which is not getting displayed when we use Service Operations workspace.As a workaround, we have created a client script to display a message everytime ctask form is loaded which has the hyper link ...
Hello my team is in the process of switching from the legacy hr workspace to the new hr configurable workspace. in the past we had several view rules setup for the old workspace under the module:Workspace Experience >>Forms>>Workspace View Rules But ...
When we search with KB number in Next Experience UI global search, the search result populates retired articles as well. How can we configure exact search result as such when we search with kb number retired and outdated doesn't show up ?? The kb ar...
HI All, Version : washingtondcKindly assist how to resolve below ERROR in ATF (Automated test framework) . Developer has writted UI policy for below field visibility and same is incorporated in ATF and timeout is also given but stilll facing below is...
Hello, I have a business rule that is working correctly to restrict our InfoSec tickets based on a custom role to only those users with the role. The issue here is that CAB cannot seem to relate those incidents to Changes or see incidents that have b...
Hello, community, I'm trying to submit a catalog item via a record producer. The code below works when I tested it on a background script but not with my record producer. When submitted via the RP, the requested item is generated, but the variabl...
Hello all, i remember previously i can find a list like how many user installed the mobile agent apps and whether is ios/android.average time login etc, i think is like at the workspace tab, i can't remember correctly.anyone have idea how to find out...
Synopsis 1 - Whenever we try to upload attachments using attachment variable, post creating a request it has to save the attachment in the RITM table. However, the file in the attachment table is created with prefix "ZZ_YYsc_cart_item", post request...
Hello, I am working on Scoped app, one of it is features is to manage users and groups roles. I need to create forms in the scoped app to manage groups (add, delete and update), and manager roles in groups which both tables resides in the global sc...
From the schedule Job i was trying to update the Assignee value and state Field values in the Incident and Task table with the below code.I can successfully update assignee field with the below script , but state value is not getting update. var t1=...
Dear Team,I need one help I have done the REST integartion based on my requirement using Flow design please see the steptsStep 1 : Catalog form created and Submitted we will get RITM number --- > I have done successfullyStep 2 : Flow design I have u...
