When looking at change records in ServiceNow the planned start and end times are accurate, but when a report is sent out the start and end times are showing up +5 hours and we are not sure why the discrepancy. Any ideas? Everyone sees the correct ti...
The other components are showing data, but only average CPU usage is not showing up on the dashboard. I would like to know possible causes and solutions.
SNOW had been implemented about 3 months before I arrived at my job. The HelpDesk implemented PW reset as incidents. In the last 3 companies I assisted with implementation a PW reset was NEVER an incident unless a piece of software caused PW issues...
I am newbie in Performance Analytics, I could use some insight from PA experts. I currently have three indicators in the dashboard, along with a filter for breakdown on the dashboard header.The first scorecard widget displays the total number of cer...
we have start work button on WOT table which is OOB in mobile agent app as well as the back office, In the back office after clicking on the start work UI action button its checks does the task has a Upstream task or not if yes it will open pop up wi...
The objective is to set up an informative message in the form of a pop-up that will be displayed when a user connects. To close the pop-up, the user will have to click on a "I have read" button. The message will not be displayed again to a user who h...
Hi Community, How can a relationship be established among users, roles, and groups in ServiceNow? I need to create new groups named customer, customer admin, and Agent manager in ServiceNow. Whenever we add users to these groups, they should automati...
I have a form with product release data. But need to restrict a variable based on one of a variable in release form.Eg : x variable in release form has y related list and s is its field. T variable in release form needs to be displayed based on x.y.s...
Hi Team, Can some one suggest how do I disable the 2nd option from the below screenshot"Mobile: Setup Bio metric....." We are not using this FIDO security option.
When I choose a value for assignment_group, I want to fetch the values for business_service Script Include: var GetServiceNamesBySupportGroup = Class.create(); GetServiceNamesBySupportGroup.prototype = Object.extendsObject(AbstractAjaxProcessor, { ...
How can we open the reference record when the field type is List Collector ? In the below image once I click on the Aakansha then her details from the User Table should be populated. Business Unit Co-Ordinator is List Collector Variable.
I've been wrestling with the implementation of Twilio/Notify/OnCall for a while now. I've got the basics set up but, for some reason, my workflow isn't being triggered by the on-call trigger rule. I found two KB articles that appeared to explain why ...
Hi Community, There is a requirement that in "table_1" as soon as "Active" field becomes FALSE, then user in group "crazy_group" should be removed. I think this can be achieved by BR. If you can help me with correct code and conditions I need to plac...
HiI have modified some field in case via agent workspace. after clicking save it is not saving. for some users it is happening for some not. I checked all roles if it is based on role or not. but could not found anything. plz help. it is happening fo...
We recently upgraded to Washington DC (patch 4) and noticed a different with the Global search. In Washington DC, after typing in a case # and pressing Enter, it displays the following prompt and takes me to the first record. In Vancouver and perfor...
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