Scheduled Report does not send emails

[ma kaiyue]

My Scheduled Report is working fine in development environment but not sending emails in customer production environment, does anyone know what could be the reason for this?

[Jaspal Singh]

Did you check in mail logs? Do you have a mail triggered for it atleast?

If so, what format is report sent? Did you check the file size or attachment type?

[ma kaiyue]

The file format is excel, and everything is executable in the development environment

[Jaspal Singh]

Thank you. Did you check the mail logs? Is it showing up there?

[Community Alums]

Hello @ma kaiyue,

Could you please check this article. It will help you in troubleshooting.

Regards,

Akshay