Scheduled report ends in error

JeanClaudeS
Tera Contributor

How can I be alerted when a scheduled report ends in error or does not run at all?

1 REPLY 1

Matthew_13
Mega Sage

Hi Buddy,

ServiceNow doesn’t have a built-in way to alert you if a scheduled report fails or doesn’t run at all. If a report errors out, it usually does so silently.

The most reliable way to handle this is to add monitoring around the report execution itself. You can use a scheduled job or a Flow to check when the report last ran successfully and compare that to when it should have run. If there’s no successful execution within the expected time window, you can trigger an email, event, or even create an incident.

Some teams also look at outbound email failures if the report is emailed, but that only catches delivery problems and won’t help if the report never started or failed before generating the email.

So: if you need confidence that scheduled reports are actually running, you have to actively monitor their execution history and alert when it’s missing or shows an error.

 

@JeanClaudeS - Please mark Accepted Solution and Thumbs Up if you found Helpful 🙂