Scoped App Tasks in the My Requests widget

[Cirrus]

Afternoon,

We have a record producer item which generates a record CUST00001 in a scoped app table (extended from task).

However, unlike the incident record producer, the user cannot see the CUST00001 record in the My Requests widget after they have submitted it, making it impossible for them to send and receive updates through the portal.

Does anyone know if its possible to reference tasks in a scoped app in the My Requests widget, and if so how to go about it?  

[Kristy Merriam · Accepted solution]

Hi @Cirrus! I think you're gonna need to add a record in the request_filter table to allow users to see these requests in that widget. 

For reference: https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/service-catalog-manag...

[Cirrus]

Sorry for the slow response Kristy. Created a new record on the request_filter table in the application scope and now have the requests listed and linked. Thankyou