Script Cannot retrieve requested item variable

[johnfeist]

I know that this makes no sense, but it's happening.

I have a catalog item with a handful of variables plus a few variable sets.  In the workflow scripting I have a few lines that look like this:

var theBusiness = current.variables.what_business;

workflow.info("theBusiness " + theBusiness);

When that executes, theBusiness displays as undefined. That happens when I try to get the

value for any of the variables defined on this item. However if I execute the same for a

variable from a variable set, I get the correct value.

I have code like the above that runs correctly in any number of scripts, workflows, etc.

It doesn't matter if I try to retrieve the value in the workflow or just in a little test

script. If I go the route of querying sc_item_optiom_mtom and then go into the values in

sc_item_option I get what I need.

Do you have any idea why I'm only seeing this behavior for one item?

TIA for any insights you can provide,

:{)

[Shivalika]

Hello @johnfeist 

What type of field is this ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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[johnfeist]

Hi Shivalika, it's a string that is listed in a select box.

[Brad Bowman]

Have you logged the current user to confirm the user that the script is executing as?  Is this Catalog Item (and the variables) in the same scope as others? Have you tried testing with a display Business Rule on the sc_req_item table on a record where you can see the variable and value on the form?

[johnfeist]

Hi Brad,

The user is me and I have full admin rights.  Everything is in Global scope.  I can see the values on the sc_req_item display of that request no problem.  Having done a little debugging on the script, I'm able to get the value that I need by going through sc_item_option_mtom and sc_item_option.  While not ideal, it works.

:{)