Script include and client script is not working, however same is working in bg script

[Mounika5]

Below are the script include to find the model name already exists in the cmdb_hardware_product_model table. However I am unable to get the result value in the client script. Script is working in Background scripts.

Any suggestions?

This is the Script Include I have used but the result I am unable to get. However background script is giving correct resultThis is the client script

[Hemanth M1]

HI @Mounika5 ,

i could see get attribute state line number 7 this not required when you getXMLAnswer

just use alert(result) in line 17

I would also verify below :

1)Verify Script include is client callable

2)I would log and see paramter sent from Client side in script include

3)Log and print the output

4)if its not working , i would return some static value from script include like return "Mounika" to verify client - script include communication is good.

[Danish Bhairag2]

Hi @Mounika5 ,

• Change line number 15 to ga.getXML(response);
• Line no 17 to var result1 = response.responseXML.documentElement.getAttribute("answer");

Then try your code.

Thanks,

Danish

[Sandeep Rajput]

@Mounika5 Since you are already using getXMLAnswer, no need to result.responseXML.documentElement.getAttribute. Replace line number 17 in your client script with the following.

 var result1 = result;

Hope this helps.