Script Include not working

surbhi_123 · ‎09-06-2023

I have a script include which is called from BR. It is not wrking from line 11. Before that I have put logs and the value is coming. But in lime 11 log value is not coming -

The BR is written on attachment table as -

Where is the code wrong in script include?

Peter Bodelier · ‎09-06-2023

Please read the provided documentation:

ParametersName Type Description

tableName	String	Name of the table to which the attachment belongs; for example, incident.
sys_id	String	The sys_id of record to which the attachment belongs.

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

View solution in original post

Peter Bodelier · ‎09-06-2023

Hi @surbhi_123,

I don't think you wll get results in the next, so you are not going into the if statement.

I guess you are not attaching attachments to attachments, so in line 8 replace sys_attachment by the table you are attaching your attachments in.

See documentation for more detail.

And for the record... wow that is a lot of attaching... 🙂

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

surbhi_123 · ‎09-06-2023

You mean to say I should add the table sys id instead of sys_id?

Peter Bodelier · ‎09-06-2023

No the table you are attaching the attachments in. So for example incident, or change_request

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

surbhi_123 · ‎09-06-2023

If I have to add attachment on incident table, I should give the sys id of incident table?

But there can be muktiple attachments on inicdent table so how will it get the attachmet I have added to the table?