Script Include not working

surbhi_123
Tera Expert

I have a script include which is called from BR. It is not wrking from line 11. Before that I have put logs and the value is coming. But in lime 11 log value is not coming -

surbhi_123_0-1694002259984.png

The BR is written on attachment table as -

surbhi_123_1-1694002303647.png

Where is the code wrong in script include?

1 ACCEPTED SOLUTION

Please read the provided documentation:

ParametersName Type Description

tableNameStringName of the table to which the attachment belongs; for example, incident.
sys_idStringThe sys_id of record to which the attachment belongs.

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20 REPLIES 20

Please read the provided documentation:

ParametersName Type Description

tableNameStringName of the table to which the attachment belongs; for example, incident.
sys_idStringThe sys_id of record to which the attachment belongs.

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So, I have wriiten same

surbhi_123_0-1694004991155.png

The table name of attachment and sys id of attachment. Then why it is not working?

Because that is not the table and sys_id where the file is attached to. It is the attachment itself.


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I replaced the code as follows - where attachmentSysId is sys id of attachment. It is still not working

surbhi_123_0-1694005519990.png

 

That is still the sys_id of the attachment? Use the sys_id of the incident the attachment was added to.

As @manjusha_ said, please look at the table view of the attachment table. It holds the same fields as you need to use. Hopefully that makes more sense.


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