Script to capture priority input from record producer and show in incident table

[FaizDev101]

 

 

[BharathChintala · Accepted solution]

@FaizDev101 try this

if(producer.priority == '1 - Critical'){//priority variable choices  1 - Critical "value"

current.impact =1;

current.urgency = 1;

}else if(producer.priority == '2 - High'){/priority variable choices  2 - High "value"

current.impact = 1;

current.urgency = 2;

}else if(producer.priority == '3 - Moderate'){/priority variable choices  3 - Moderate "value"

current.impact = 2;

current.urgency = 2;

}else if(producer.priority == '4 - Low'){/priority variable choices  4 - Low "value"

current.impact = 2;

current.urgency = 3;

}else if(producer.priority == '5 - Planning'){/priority variable choices  5 - Planning "value"

current.impact = 3;

current.urgency = 3;

}

check one thing in priority variable choices  "value" should be given above in "if" and "else if"

[FaizDev101 · Accepted solution]

I used this code and it is working Thank you so much.

if(producer.priority == 1){

current.impact = 1;

current.urgency = 1;

}else if(producer.priority == 2){

current.impact = 1;

current.urgency = 2;

}else if(producer.priority == 3){

current.impact = 1;

current.urgency = 3;

}else if(producer.priority == 2){

current.impact = 2;

current.urgency = 1;

}else if(producer.priority == 3){

current.impact = 2;

current.urgency = 2;

}else if(producer.priority == 4){

current.impact = 2;

current.urgency = 3;

}else if(producer.priority == 3){

current.impact = 3;

current.urgency = 1;

}else if(producer.priority == 4){

current.impact = 3;

current.urgency = 2;

}else if(producer.priority == 5){

current.impact = 3;

current.urgency = 3;

}

[BharathChintala · Accepted solution]

@FaizDev101 try this

if(producer.priority == '1 - Critical'){//priority variable choices  1 - Critical "value"

current.impact =1;

current.urgency = 1;

}else if(producer.priority == '2 - High'){/priority variable choices  2 - High "value"

current.impact = 1;

current.urgency = 2;

}else if(producer.priority == '3 - Moderate'){/priority variable choices  3 - Moderate "value"

current.impact = 2;

current.urgency = 2;

}else if(producer.priority == '4 - Low'){/priority variable choices  4 - Low "value"

current.impact = 2;

current.urgency = 3;

}else if(producer.priority == '5 - Planning'){/priority variable choices  5 - Planning "value"

current.impact = 3;

current.urgency = 3;

}

check one thing in priority variable choices  "value" should be given above in "if" and "else if"

[FaizDev101 · Accepted solution]

I used this code and it is working Thank you so much.

if(producer.priority == 1){

current.impact = 1;

current.urgency = 1;

}else if(producer.priority == 2){

current.impact = 1;

current.urgency = 2;

}else if(producer.priority == 3){

current.impact = 1;

current.urgency = 3;

}else if(producer.priority == 2){

current.impact = 2;

current.urgency = 1;

}else if(producer.priority == 3){

current.impact = 2;

current.urgency = 2;

}else if(producer.priority == 4){

current.impact = 2;

current.urgency = 3;

}else if(producer.priority == 3){

current.impact = 3;

current.urgency = 1;

}else if(producer.priority == 4){

current.impact = 3;

current.urgency = 2;

}else if(producer.priority == 5){

current.impact = 3;

current.urgency = 3;

}

[BharathChintala · Accepted solution]

@FaizDev101  you don't need to each number that many times each priority number once is enough

Replace this

if(producer.priority == 1){

current.impact = 1;

current.urgency = 1;

}else if(producer.priority == 2){

current.impact = 1;

current.urgency = 2;

}else if(producer.priority == 3){

current.impact = 2;

current.urgency = 2;

}else if(producer.priority == 4){

current.impact = 2;

current.urgency = 3;

}else if(producer.priority == 5){

current.impact = 3;

current.urgency = 3;

}