Scripting Help- Issue with Auto Populated Variables in a Catalog Item from a UI Action

[Su522]

I have a UI Action and an onLoad Catalog Client Script that auto-populates a variable from a record to the Catalog Item form.

This works perfect. 

However, if I manually open the Catalog Item on the Portal, the variable is auto- populated with the previous variable from using the UI Action.

How can I prevent this?

When manually ordering the Catalog Item, the variable should be blank when opening the Catalog Item form.

Here is my code.

UI Action:

var session = gs.getSession();

session.putClientData('short_desc', current.short_description);

var short_desc = current.short_description;

gs.setRedirect('com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=ea3841fc4751351010057cb2a36d438b&sysparm_short_desc=' + short_desc);

Catalog Client Script:

function onLoad() {

var sd = g_user.getClientData('short_desc');  

g_form.setValue('short_desc', sd);    

}

Help is Greatly appreciated!!

Thank you.

[Brad Bowman]

You mentioned that you open the Catalog Item in Portal - do you also ever open it directly in the native UI?  When you use the UI Action, is this ever or always in Portal or the native UI or both?

[Su522]

@Brad Bowman  

Hi Brad,

We always open the Catalog Item in the Service Portal- when we manually need to order Catalog Items.

We don't utilize the native UI for Catalog Items.

When we use this UI Action, it is always from the record in the native UI (never from the SP).

I appreciate your help!!!

Thank you,

Susan

[Brad Bowman · Accepted solution]

In that case, the simplest solution may be to use your original UI Action and Catalog Client Script, but change the UI Type on the CCS to 'Desktop' so that it doesn't run in Service Portal. 

[Su522]

@Brad Bowman  

That worked!!! Thank you so much!!!!!!!!!!!!! 😀

[Brad Bowman]

You are welcome - happy to help!

Connect with me https://www.linkedin.com/in/brad-bowman-321b1567/