Scroll bar not working correctly in HTML editor of Email client in Tokyo

janindiadoc_1 · ‎11-02-2022

Hi,

In Tokyo version, the scroll bar is not showing the small triangle on either top or bottom. The scroll bar is not fitting in correctly in the HTML editor window. In Rome this is working perfectly fine.

In the attached image for Rome, the two little triangles at the top and bottom is visible for the scrollbar. And it works we change the zoom in browser to any value, it fits in.

For Tokyo, as you can see, its not showing the top small triangle and its not correctly fitting in. If we change the zoom to a particular value, it works.

Anyone faced this issue, if so please provide some suggestions.

Community Alums · ‎01-15-2023

SN support team has confirmed that the issue is related to problem PRB1615397 where the scrollbar is affected when a large image is attached. They have tried the workaround as advised in:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1192991
But it did not help restore the scrollbar down arrow.
Hence they have linked this issue with problem PRB1615397.

View solution in original post

Sagar Pagar · ‎11-02-2022

Hi @janindiadoc_1,

Try by clearing cache cookies.

1) Is this issue for all users or specific users?

2) Have you verified it in another browsers?

Thanks,

Sagar Pagar

The world works with ServiceNow

janindiadoc_1 · ‎11-03-2022

Hi Sagar,

Yes, this is happening for all users and its in FF and Chrome.

Hamremoen · ‎11-14-2022

@janindiadoc_1 - Same issue here. Any solutions?

Rain Vaine · ‎12-04-2022

Same issue here have anyone found any resolution on this case?