SCTASK is not visible

[gurpreetkaur2]

Good evening,

I have created the Request flow, so user will log a REQ, then it will generate the RITM.

When RITM is approved by  the line manager, it should create a SCTask. 

Now when I am testing it by logging the REQ, the flow works fine.

However when I impersonate my colleagues with ITIL or no roles, I can create the REQ on the SP portal. 

It has created the RITM, however when I approve it, it is not creating the SCTask.

Can you please advise what can be the issue? Is it linked with ACL or something else?

Please advise

[Dr Atul G- LNG]

Hi @gurpreetkaur2 

Are you try to see the SCtask on portal , if yes it not possible. Task not visible to user on portal. But if you are trying to see in native view then there must be no issue / no acl. 

Please check the flow which attached to that RITM and see where it and why it stuck or share some screen shot to help.