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SCTASK is not visible

gurpreetkaur2
Tera Contributor

‎11-14-2023 08:54 AM

Good evening,

 

I have created the Request flow, so user will log a REQ, then it will generate the RITM.

When RITM is approved by  the line manager, it should create a SCTask. 

Now when I am testing it by logging the REQ, the flow works fine.

However when I impersonate my colleagues with ITIL or no roles, I can create the REQ on the SP portal. 

It has created the RITM, however when I approve it, it is not creating the SCTask.

Can you please advise what can be the issue? Is it linked with ACL or something else?

Please advise

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-14-2023 12:16 PM

Hi @gurpreetkaur2 

 

Are you try to see the SCtask on portal , if yes it not possible. Task not visible to user on portal. But if you are trying to see in native view then there must be no issue / no acl. 

 

Please check the flow which attached to that RITM and see where it and why it stuck or share some screen shot to help.

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Dr. Atul G. - Learn N Grow Together
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