Capacity Subscriptions, how to fix overallocations?

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Julie Amanda Co
Tera Contributor

‎11-13-2023 03:15 PM

I wanted to know, where I would need to go within ServiceNow to tackle the adjustment of overallocations of subscriptions?
Is this handled in roles? Groups? Or within the specific subscription?

I am very new to handling subscription management, and my predecessor that knew the ins and outs, left before I joined the team, and didn't really leave me how to's or notes on how to pick of the reins of how managing it. 
Any resources and direction would be really appreciated! Thank you!

 

-Amanda C.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-14-2023 02:48 AM

Hi @Julie Amanda Co 

 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/subscription-management...

 

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...

 

https://www.servicenow.com/community/itsm-forum/how-can-we-utilize-subscription-management-to-track-...

https://www.youtube.com/watch?v=QUxeEKQEksc

 

https://www.youtube.com/watch?v=ipskxls_nLk

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Platform Academy Session #8: Subscription Management
Platform Academy Session #8: Subscription Management
servicenow.com/content/dam/servicenow-assets/pu...
Join us for our new series of live sessions focused on core, foundational platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control and CICD, etc. This academy happens every other week Thursday (9am PDT, 6pm CEST), starting on July 8, 2021. We'll have ...
How to save costs through better management of ServiceNow subscriptions?
How to save costs through better management of ServiceNow subscriptions?
servicenow.com/community/itsm-forum/how-can-we-...
Watch our webinar on "How to save costs through better management of ServiceNow subscriptions?" where you hear from a ServiceNow platform owner who has a streamlined the ways to manage ServiceNow roles and subscriptions. Here are the key takeaways: - Expert overview of ServiceNow Role assignment ...
Platform Academy Session #8: Subscription Management
Platform Academy Session #8: Subscription Management
youtube.com/watch?v=QUxeEKQEksc
Join us for our new series of live sessions focused on core, foundational platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control and CICD, etc. This academy happens every other week Thursday (9am PDT, 6pm CEST), starting on July 8, 2021. We'll have ...
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-14-2023 02:48 AM

Hi @Julie Amanda Co 

 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/subscription-management...

 

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...

 

https://www.servicenow.com/community/itsm-forum/how-can-we-utilize-subscription-management-to-track-...

https://www.youtube.com/watch?v=QUxeEKQEksc

 

https://www.youtube.com/watch?v=ipskxls_nLk

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
Platform Academy Session #8: Subscription Management
Platform Academy Session #8: Subscription Management
servicenow.com/content/dam/servicenow-assets/pu...
Join us for our new series of live sessions focused on core, foundational platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control and CICD, etc. This academy happens every other week Thursday (9am PDT, 6pm CEST), starting on July 8, 2021. We'll have ...
How to save costs through better management of ServiceNow subscriptions?
How to save costs through better management of ServiceNow subscriptions?
servicenow.com/community/itsm-forum/how-can-we-...
Watch our webinar on "How to save costs through better management of ServiceNow subscriptions?" where you hear from a ServiceNow platform owner who has a streamlined the ways to manage ServiceNow roles and subscriptions. Here are the key takeaways: - Expert overview of ServiceNow Role assignment ...
How to save costs through better management of ServiceNow subscriptions?
How to save costs through better management of ServiceNow subscriptions?
youtube.com/watch?v=ipskxls_nLk
Watch our webinar on "How to save costs through better management of ServiceNow subscriptions?" where you hear from a ServiceNow platform owner who has a streamlined the ways to manage ServiceNow roles and subscriptions. Here are the key takeaways: - Expert overview of ServiceNow Role assignment ...
Platform Academy Session #8: Subscription Management
Platform Academy Session #8: Subscription Management
youtube.com/watch?v=QUxeEKQEksc
Join us for our new series of live sessions focused on core, foundational platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control and CICD, etc. This academy happens every other week Thursday (9am PDT, 6pm CEST), starting on July 8, 2021. We'll have ...
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Go to solution
Julie Amanda Co
Tera Contributor
In response to Dr Atul G- LNG

‎11-14-2023 11:28 AM

Thank you @Dr Atul G- LNG for the links this is giving me more insight on how to manage it. 

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