Searching results is not showing up in service portal

[ram536]

Hi Team,

I'm facing an issue in service portal, when i try to search the request number in the service portal the results are not showing up, please advice further.Please find attached screen shots for your reference.

Thanks!

Ram

[Bhagya Lakshmi]

Hello Ram,

Are you getting this issue with a single item or multiple items?

[dvp · Accepted solution]

Is the search source defined for the RITMDC Table?

Navigate to Service Portal > portals > YOUR PORTAL RECORD

You need to add RITMDC table as a search source

To create a search source

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/task/add-tab...

[ram536]

Its working 

Thanks a lot!

[akshay parekar1]

Hey @dvp ,

Actually, i'm also getting same error means if i search something, 1st time it gives expected results,

 but on the same page if i try to search something its giving me 400 error in response even if results are present and i need to refresh the page then i get the results, please have a look at screenshot