Select Box is not showing values ONLY in service portal

Sonali01
Tera Contributor

Hello,

Please help me troubleshoot below issue only happening on the DEV  service portal.
My role is admin.
1. Variable is Category and below are the settings 

Sonali01_0-1721440669505.png

Sonali01_1-1721440703856.pngSonali01_2-1721440725781.pngSonali01_3-1721440747233.png

 

on portal side its just showing None 

Sonali01_4-1721440827516.png

Thanks

4 REPLIES 4

Sid_Takali
Kilo Patron
Kilo Patron

Hi @Sonali01 I think you should select Choice Field as well in Type Specification section. Select the field which you want show under Category from dmn_demand table.

SN_Learn
Kilo Patron
Kilo Patron

Hi @Sonali01 ,

 

As you have selected a choice table, you also need to have a choice list on your [dmn_demand] table for any attribute/field. Then you have to select the same attribute's name in the choice field. Reference fields such as demand records won't work here that's why showing none.

 

Example:

SN_Learn_0-1721477712231.png

SN_Learn_3-1721478071651.png

 

 

SN_Learn_1-1721477761639.png

Result:

SN_Learn_2-1721478049714.png

 

 

Mark this as Helpful / Accept the Solution if this helps

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Mark this as Helpful / Accept the Solution if this helps.

Thank you for your response.

 

Hi @Sonali01 ,

 

If it resolved your query, please hit helpful and accept as solution. If there are further queries, let me know. Thanks

 

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Mark this as Helpful / Accept the Solution if this helps.