Send Change request notification to Assigned to group when change request moves from new to assess

[bhanu1189]

Hi Community,I have a requirement to send notification to assigned to group when change request moves from new to assess state & CAB group when state moves from assess to authorize with different email body.
There is OOB notification "Approval Request" but I also need to change email body 

Please help/guide to achieve the requirement

[AnveshKumar M]

Hi @bhanu1189 

Instead of modifying OOTB BR, just disable them and create the one as per your needs. You can create notifications like the one shown below.

State Changes from New to Assess:

Assess to Authorize:

Please mark my answer helpful and accept as solution if it helped you 👍✔️

[bhanu1189]

Hi @AnveshKumar M 

I want to apply same condition filter on sysapprover table
What is the good way to create it either by event or record insert or update?

[AnveshKumar M]

@bhanu1189 If you want it to be triggered based on conditions in other table instead of change_request table, it is good to go with Event.