Send Email notification for selection of MF2 selection

JVINAY
Tera Contributor

Hi Team,

My Requirement:

If user select the " Is this in scope of MF2 initiative = Yes" , Send email notification to user , if user select the   " Is this in scope of MF2 initiative = no "  not required to send email notification.

JVINAY_0-1738674357237.png

Is there any  requests associated with MF2=YES , This notification will be sent .

There are 20 notifications are there in the system so we can add this "Is this in scope of MF2 initiative? = Yes" line to 

existing notifications if the users select to the MF2.

 

Please help me how can we achieve this.

1 ACCEPTED SOLUTION

@JVINAY 

use this

var mf2initiative = current.variables.mf2initiative.getDisplayValue();
if (mf2initiative == 'Yes') {
template.print('Yes');
} else {
template.print('No');
}
})(current, template, email, email_action, event);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

23 REPLIES 23

@JVINAY 

sorry didn't get your complete requirement.

what did you start with and where are you stuck? share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

 Hi @Ankur Bawiskar 

We have 20 email notifications in single Record producer.my Requirement is add "Is this in scope of MF2 initiative? = Yes" line to existing emails body and send notification to based upon the MF2 selection

or

Create new Email notification for

Email body :" Is this in scope of MF2 initiative? = Yes"

 condition : when user Select the MF2=YES in Dropdown list based upon the user selection

 if user select the  "Is this in scope of MF2 initiative=yes" email Notification should be send to users. 

Only Email notification send user select the "Is this in scope of MF2 initiative=yes"

I am trying to achieve to using Notification Condition but I can't select the dropdown field  

JVINAY_0-1738679913273.png

I am stuck in this,

JVINAY_1-1738680041581.png

 

 

@JVINAY 

use advanced condition and use this

Give correct variable name and choice value. if the condition is satisfied then only email will be sent

if(current.variables.variableName == 'yes')
answer = true;
else
answer = false;

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@JVINAY 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@JVINAY 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader