Send email notification when date is reached in catalog form.

[Naga13]

Dear Group Members,

In one of catalog item there is a variable of type date(due date), after submitting the catalog it will create sc_task and assign to the resolver group which is configured through workflow, Before reaching the end date which is selected by the caller we need to send notifications to resolver groups.

can anyone help on this.

Regards

Naga

[Ankur Bawiskar]

Sure.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

[Naga13]

Hi Ankur,

Thanks for your guidance.

Still i am confusing on this how to implement, my requirement is we have design catalog item with one of the variable "End Date" and assign the the sc_task to the resolver group based on the cmdb_ ci resolver group,all this functionality designed using "workflow script activity"and working as expected.

Here other requirement is need to send notifications to the (sc_task) resolver group before end date which is mentioned on the catalog form(end date - Variable).

please help on this.

Regards,

Naga.

[Ankur Bawiskar]

then you need to run schedule job daily and query sc_task for that RITM and check if the end date is before today if yes then send email

for script help I already shared links yesterday

Scheduled Job script to look at a Due Date and send a notification on Due date value?

When Date is Reached Automatically Send Email Notification to Requestor

Regards
Ankur