Send email notification when date is reached in catalog form.

Naga13
Tera Contributor

Dear Group Members,

In one of catalog item there is a variable of type date(due date), after submitting the catalog it will create sc_task and assign to the resolver group which is configured through workflow, Before reaching the end date which is selected by the caller we need to send notifications to resolver groups.

can anyone help on this.

 

Regards

Naga

 

1 ACCEPTED SOLUTION

Hi,

check these links

Scheduled Job script to look at a Due Date and send a notification on Due date value?

When Date is Reached Automatically Send Email Notification to Requestor

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you can use flow designer for this

OR

you can also use schedule job which runs daily and checks if the variable date is before today then send email

what approach have you started and where are you stuck?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi Ankur, 

Thanks for your reply.

Currently we are using workflows, can you please suggest how to implement this functionality through workflows.

If we can use schedule job which runs daily and checks if the variable date is before today then send email, please provide the sample script here.

Regards,

Naga.

 

 

Hi,

check these links

Scheduled Job script to look at a Due Date and send a notification on Due date value?

When Date is Reached Automatically Send Email Notification to Requestor

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi Ankur,

Thanks for your Response, i will try and let you know.

 

Regards,

Naga