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‎01-20-2022 12:29 AM
Dear Group Members,
In one of catalog item there is a variable of type date(due date), after submitting the catalog it will create sc_task and assign to the resolver group which is configured through workflow, Before reaching the end date which is selected by the caller we need to send notifications to resolver groups.
can anyone help on this.
Regards
Naga
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‎01-23-2022 08:50 PM
Hi,
check these links
Scheduled Job script to look at a Due Date and send a notification on Due date value?
When Date is Reached Automatically Send Email Notification to Requestor
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-20-2022 12:43 AM
Hi,
you can use flow designer for this
OR
you can also use schedule job which runs daily and checks if the variable date is before today then send email
what approach have you started and where are you stuck?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-23-2022 05:01 AM
Hi Ankur,
Thanks for your reply.
Currently we are using workflows, can you please suggest how to implement this functionality through workflows.
If we can use schedule job which runs daily and checks if the variable date is before today then send email, please provide the sample script here.
Regards,
Naga.
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‎01-23-2022 08:50 PM
Hi,
check these links
Scheduled Job script to look at a Due Date and send a notification on Due date value?
When Date is Reached Automatically Send Email Notification to Requestor
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-23-2022 09:58 PM
Hi Ankur,
Thanks for your Response, i will try and let you know.
Regards,
Naga