Send notifications of all assigned group of the sctask after submission of the request
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‎02-10-2025 03:06 AM
Hi All,
I have created a Termination form. (Termination variable- Date/Time type).
After form submitted, a approval will send to manager and after approval, 27 catalog tasks will create. (Added in the flow).
Requirement is:
"Starting 2 hours after the Termination Date and Time, For each Task which is still open, Notify all members of the groups which have not completed their tickets".
I was trying to create scheduled jobs but I am stuck how to add script to check for every 2 hours.
Please help me here.
Thanks,
Sam
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‎02-10-2025 03:44 AM
Hi @Samiksha2
You can add it in the same catalog item flow itself by using run a parallel activity.
1. Add a wait condition for termination date to reach that specific date.
2. Start Do until
3. Add a wait for 2 hours
4. The next step will be the action to send Email.
Step 2,3,4 will be in the Do the following until step ( The until condition will be till RITM is closed complete/incomplete)
You can create a flow variable to store all the group ID's and use a simple lookup records after step3 to store the ID's in flow Variable.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP