Send Survey to non-User

billi_lumley · ‎11-11-2013

Hello all,

Attempting to setup a customer sat survey for the HR module, however I have an additional email address the survey would need to be sent to. Some of the HR cases created will not have a "Requestor" (no user record) within SN, instead the agents will document an email address. Is it possible to setup a survey to be sent to that email address?

Currently the survey conditions are setup for the Requestor and you cannot select anything but a "user" reference field.

Thanks!

billi_lumley · ‎02-21-2014

I removed the attributes from the user_field on the Survey Conditions form. This will allow you to choose a string/email address field that I had added to the HR form. If a user is not selected, then send to the email address. I had to create two survey conditions to accomplish this. 1 for non-user (send to email), 1 for user (send to caller).

Hope this helps!

View solution in original post

billi_lumley · ‎11-24-2015

What do you have your survey condition set as? Assuming this is for closure of an Incident?

trevinjohnson · ‎11-24-2015

It is for hr case form. Trigger is set to Status is ClosedComplete. The trigger works fine as long as I use a sys_user field in the "User Field". When I change it to an email field it does not fire. How did you get yours to work when you set the userfield to an email field?

Anubhav1 · ‎04-16-2021

hi..

i tried the solution but not working.. the string type of field i created which has email address.