Service Bridge - How to utilize existing Service Catalogs without creating Remote Record Producer

[gauravbansal]

Hi All,

Can someone help us for the following scenario.

We are recently using Service Bridge and as per Service Bridge feature we can utilize Remote Catalog Item (Remote Record Producer) for eBonding of Service Catalogs. Catalog available at Provider, same catalog will also be available at Consumer end where Provider need to define the Remote Catalog Item.

We are using ServiceNow instance since years hence we have many Service Catalogs already available which were created in past. Now if we need to redefine the same catalog in Remote Catalog Item then it will be a rework. Hence, we would like to know how we can reutilize the existing Service Catalogs in Service Bridge without re-creating Remote Catalog Item. Any documentation or link will be helpful.

@Ryan Palamara 

[Shubham_Jain]

@gauravbansal 

1️⃣ Check if Service Bridge Configuration allows direct mapping of existing Service Catalog items.
2️⃣ If not, use Flow Designer or Integration Hub to route requests dynamically.
3️⃣ Explore the option of modifying Remote Catalog Item scripts to pull from existing items.
4️⃣ Look into official ServiceNow documentation or contact ServiceNow Support for guidance

Let me know if you need details for above steps. 

[gauravbansal]

Thanks for your response.

Can you please provide more details for options 1,2 and 3.

We want to utilize existing catalog instead of creating new Remote Catalog Item.

[Kenny Caldwell]

Hi Gaurav,

Check out my blog post for a new Service Bridge v2.1 feature.

Service Bridge v2.1: February25 Store Release - Publish catalog items as remote record producers

ServiceNow doc site also has some information about the feature.

Publish catalog items as remote record producers 

[gauravbansal]

Thanks Kenny for sharing the link.

This resolve my issue.