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Service Catalog categories not showing on mobile

joaosantos
Mega Expert

I have two categories that i created for Service Catalog that are not showing on mobile. i already went to Mobile Layout and add the category that has 3 child categories and from these only 1 is showing.

One category has a dashboard and the others have reports

1 ACCEPTED SOLUTION

the reason the categories were not showing was because i had set the catalog item as desktop only


View solution in original post

3 REPLIES 3

Bharath40
Giga Guru

Hi,



Did you check Mobile layout under Service catalog?


Refer to Section 4


http://wiki.servicenow.com/index.php?title=Managing_the_Homepage_for_a_Catalog#Defining_Mobile_Layou...


the reason the categories were not showing was because i had set the catalog item as desktop only


michaellshively
Mega Expert

Could there be other reasons? Everything appears to be setup properly but I am missing quite a few categories in the mobile app.