Service Catalog Request Workflow

[giuseppefalcone]

Hello everyone!

I wanted to get some additional information regarding the Service Catalog Workflow that comes out-of-the-box with ServiceNow demo data.

This workflow is tied to the "Asset Approver > 1000" group, which automatically approves requests (REQ) with a price < 1000; otherwise, it requires approval from that group.

If this workflow is removed, no REQs get approved anymore, which prevents the associated RITM from being created, along with the related Flow (e.g., one created via Flow Designer).

This has been thoroughly covered by Mark Roethof here:
Removing Demo Data Removes Service Catalog Workflows

But where can I configure the association of the "Service Catalog Request" workflow?
For example, if I wanted to link a different workflow to all newly created REQs, where would I set that?

Thanks!

[giuseppefalcone]

Ah ok, thanks a lot, everyone! Now I have an even clearer understanding of how REQ, RITM, and SCTASK work.

I got a bit confused because I didn't realize that the workflow starts when the record is created in the sc_request table, rather than being triggered by a specific condition set somewhere.

Thanks again to all the community members!

[Shivalika]

Hello @giuseppefalcone 

I had shared the reasoning required for this question which ultimately resolved it. I hope that info helped you. 

Please accept my solution as answer. This will help me be recognized for my efforts and knowledge and time. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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[Dr Atul G- LNG]

We are learning with each other.

[Shivalika]

Yes I know, this happens everytime with my answers, so I can't accept it everytime. Hence now I need to explicitly mention to accept my solution, as I am just beginning on the platform, I need more support. 

[Ankur Bawiskar]

@Shivalika @Dr Atul G- LNG 

I believe all the valid responses should be marked as correct if those have helped.