Service catalog

[sadhna]

When I am creating any new request as admin, task is created successfully, but when any other user with itil role is creating request then task is not created , what might be the reason ?can anyone please guide me in resolving this error.

[sadhna · Accepted solution]

I found the solution if properties in flow designer in RunAs field selected user who initiates the session then other user will not be able to create task ,we will have to select system user to allow other users as well for the same.

[Omkar Mone]

Good, hope my suggestions helped you look into the right place. Have a good  day

[Amit Verma · Accepted solution]

Hi @sadhna 

Try changing the flow to run as to System User instead of user who initiates the session in the flow properties.

Thanks and Regards

Amit Verma