Service Now OAuth2 with grant type: client_credential

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musner
Tera Contributor

‎02-02-2023 03:36 PM

Greetings all,

 

I'm trying to integrate an external service with Service Now via OAuth2 in order to programmatically post a new incident.

I'd like to use the client_credential grant type in order to comply with out requirement which prohibits the storage of usernames/passwords and would only like to store the client_id and client_secret.

Service now does appear to support the client_credential in OAuth profiles, so I'm hoping this is a simple configuration issue.


Can anybody provide some more insight for me?  (Note that my access to Service Now to create a test account is limited so I'm just trying to understand its capabilities versus my requirements).

 

Thank you in advance.

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Tony Chatfield1
Kilo Patron

‎02-02-2023 08:26 PM

Hi, my understanding is that ServiceNow supports client credential for outbound integration,
but not for inbound IE you cannot authenticate to ServiceNow with client credentials.

 

If you have limited access to an SNC instance you can spin up a free Personal Developer Instance for testing, with full admin control, via the developer portal.

https://developer.servicenow.com/

 

 

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Tony Chatfield1
Kilo Patron

‎02-02-2023 08:26 PM

Hi, my understanding is that ServiceNow supports client credential for outbound integration,
but not for inbound IE you cannot authenticate to ServiceNow with client credentials.

 

If you have limited access to an SNC instance you can spin up a free Personal Developer Instance for testing, with full admin control, via the developer portal.

https://developer.servicenow.com/