Service Operation Workspace incident task interceptor?

[kimberlylp]

Is there a replacement for the ITSM interceptor?

I see one for change task and one for problem task, but not one for incident task. I've added entries in the Record Type Selectors table for incident_task.

I copied the code in Create Change Task UI Action to the Create Incident Task then modified it to openIntercetorModel with incident task, but it does not work.

Is there a step I'm missing?

[kimberlylp]

Is this it? sys_wizard_list - labeled "Interceptor"

Strange table name.

[Shivalika]

@kimberlylp 

yes, now I remember it was id= wizard_view - so yes that is. The interceptor table I told, I just thought it was named like that 😅

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

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Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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[Shivalika]

Also refer these articles - 

https://www.servicenow.com/community/service-management-forum/how-to-use-interceptor/m-p/429683 - what I told about adding interceptors. 

https://www.servicenow.com/community/itsm-forum/agent-workspace-ui-action-to-change-interceptor/m-p/...

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY*

[kimberlylp]

This table you are referring to is for the legacy UI. I already have an incident_task in the interceptor table and it does show the list of my task types.

I am looking to do this in SOW - Service Operation Workspace. It does not use the wizard table, but I suspect there must be something like it. Maybe named something equally strange. Does anyone have an idea of what it could be?

[Shivalika]

Well in that case, check this link it's working and it's for workspaces - 

https://www.servicenow.com/community/itsm-forum/agent-workspace-ui-action-to-change-interceptor/td-p...

OR THIS - https://www.servicenow.com/community/service-operations-workspace/replicate-change-model-interceptor...

These both should answer your question because it's different in workspace and not same as legacy view. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY*