Service Operation Workspace UI Button to create approval task manually in Change Request

bharathsyna
Tera Contributor

I need in change request application when user moves state to assess/authorize/scheduled one UI button should be visible in approval tab when user clicks its should create approval task in change how can we achieve this any idea or suggestions here?

1 ACCEPTED SOLUTION

Hemanth M1
Giga Sage
Giga Sage

Hi @bharathsyna ,

 

Couple of things here

1) Verify Global "New" button is excluded on the approval table.

go to "Related List Action" > check for "New" table is Global 

 

HemanthM1_0-1734185909915.png

 

HemanthM1_1-1734185972272.png

 

2) Create a New Related List Action as below:

 

HemanthM1_4-1734186310052.png

 

HemanthM1_2-1734186094355.png

 

Result:

 

HemanthM1_3-1734186169887.png

 

Hope this helps!!!

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

4 REPLIES 4

Hemanth M1
Giga Sage
Giga Sage

Hi @bharathsyna ,

 

Couple of things here

1) Verify Global "New" button is excluded on the approval table.

go to "Related List Action" > check for "New" table is Global 

 

HemanthM1_0-1734185909915.png

 

HemanthM1_1-1734185972272.png

 

2) Create a New Related List Action as below:

 

HemanthM1_4-1734186310052.png

 

HemanthM1_2-1734186094355.png

 

Result:

 

HemanthM1_3-1734186169887.png

 

Hope this helps!!!

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hey @bharathsyna ,

 

Please close the loop by accepting if this answered your question so that others can refer to it.

 

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

If I am using in Global with SOW with condition its not working as expected

Record Condition for Particular Model is not working or if we given any record condition then button is not visible any specific solution for this help me