Service Operations Workspace - new visualisation not working
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‎06-12-2024 01:06 AM
Are there any Service Operations Workspace experts out there? I've added a new visualisation to the landing page, and while it displays what it's supposed to, nothing happens when you click on it (see screenshot).
How do I wire it up? I added it by updating the include "SowIncidentLandingPageUtils" but it just does nothing when you click on it!
I copied the existing incident entry but my new donut is showing data from TASK as I want incidents and catalog tasks in the same donut. This is the definition in SowIncidentLandingPageUtils:
{
"id": "all_tasks",
"tableName": "task",
"tableDisplayValue": "All Tickets",
"myWorkQuery": "sys_class_name=incident^ORsys_class_name=sc_task^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe^active=true",
"myTeamQuery": "sys_class_name=incident^ORsys_class_name=sc_task^task.assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744^active=true",
"listView": 'sow_landing_page',
"header": await helpers.translate("All Tickets"),
"groupByField": "priority",
"evamId": evamDef['delegatedTaskEvamDefinitionId'],
"updated_on": "^ORDERBYcreated",
},
I've used delegatedTaskEvamDefinitionId as the evamID as I can see that's a definition for task data (I think) but it just doesn't seem to wire up.
If anyone has any suggestions I'm more than willing to hear them!
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‎08-13-2024 11:01 PM
@spike did you get the solution?
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‎08-13-2024 11:40 PM
I did, but I'll be honest I don't recall what fixed it. I just kept messing with stuff and eventually it worked.
Sorry.
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‎09-08-2024 10:32 PM
The errors were resolved by glide.analytics.cache.enabled system property.
We just need to set the sys_property value to false.
That's set
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‎11-21-2024 08:33 AM
I did tried the sys_property change and did not work, any other ideas?