Service Operations Workspace - new visualisation not working

spike
Mega Sage

Are there any Service Operations Workspace experts out there? I've added a new visualisation to the landing page, and while it displays what it's supposed to, nothing happens when you click on it (see screenshot).

How do I wire it up? I added it by updating the include "SowIncidentLandingPageUtils" but it just does nothing when you click on it!

I copied the existing incident entry but my new donut is showing data from TASK as I want incidents and catalog tasks in the same donut. This is the definition in SowIncidentLandingPageUtils:

 {
                    "id": "all_tasks",
                    "tableName": "task",
                    "tableDisplayValue": "All Tickets",
                    "myWorkQuery": "sys_class_name=incident^ORsys_class_name=sc_task^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe^active=true",
                    "myTeamQuery": "sys_class_name=incident^ORsys_class_name=sc_task^task.assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744^active=true",
                    "listView": 'sow_landing_page',
                    "header": await helpers.translate("All Tickets"),
                    "groupByField": "priority",
                    "evamId": evamDef['delegatedTaskEvamDefinitionId'],
                    "updated_on": "^ORDERBYcreated",
                },

I've used delegatedTaskEvamDefinitionId as the evamID as I can see that's a definition for task data (I think) but it just doesn't seem to wire up.

If anyone has any suggestions I'm more than willing to hear them!

spike_1-1718179566066.png

 

4 REPLIES 4

AishwaryaS1
Kilo Sage

@spike did you get the solution?

Aishwarya Shelake

I did, but I'll be honest I don't recall what fixed it. I just kept messing with stuff and eventually it worked.

 

Sorry.

The errors were resolved by glide.analytics.cache.enabled system property.

We just need to set the sys_property value to false.

That's set

Aishwarya Shelake

Alex Madrigal C
Tera Contributor

I did tried the sys_property change and did not work, any other ideas?