Service Operations Workspace Re-configure List View New Button

[Tony Stiltner]

For Service Operations workspace list view, when selecting Requests, catalog tasks, or tasks in the left pane and then selecting the new button. It brings up a form to create a record on that base table.  We would like to route the analyst to the service catalog to pick an appropriate catalog for the request.  Is it possible to re-configure the New button to route to the catalog for these type of records?   We are new to UI builder and unable to find where the button is setup.

[JagjeetSingh]

I thought about this and this can be done but there is some work.

List UI actions in workspace are created as Declarative Actions. Navigate to Workspace Experience > Actions & Components > List Actions. This is where all list actions can be found.

To create a new action for your table. Click on New and you can create your own declarative action. Here the challenge would be to create a page in UI builder first to render as selector page. If you want to see an example, then see action created for Change Request table in Service Operations Workspace. You'd notice that ServiceNow has used their own custom component to render the page to select the change type. In your case, you'd create your page in UI Builder. Take help from this article to make the button click route to your custom page.