Service Operations Workspace: Transfer to queue not showing all the active queues

[Rajini2]

UTAH > Service Operations Workspace 

When I click "Transfer to Queue", I am seeing only one queue available "Universal Request chat" (this is OOB).  How to bring the Queue (Chat Support) that I created? 

[Maik Skoddow]

Hi @Rajini2 

without any detailed insights into your AWA configurations, it is difficult to answer your question.

Therefore, I only can provide a video which leads through the complete configuration process: https://www.youtube.com/watch?v=fANNto5TG-0 

Maik