Service Operations Workspace: Transfer to queue not showing all the active queues

Rajini2
Mega Sage

‎01-08-2024 09:58 AM

UTAH > Service Operations Workspace 

When I click "Transfer to Queue", I am seeing only one queue available "Universal Request chat" (this is OOB).  How to bring the Queue (Chat Support) that I created? 

 

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Maik Skoddow
Tera Patron
Tera Patron

‎01-08-2024 08:07 PM

Hi @Rajini2 

without any detailed insights into your AWA configurations, it is difficult to answer your question.

Therefore, I only can provide a video which leads through the complete configuration process: https://www.youtube.com/watch?v=fANNto5TG-0 

Maik

Advanced Work Assignment (AWA) Implementation Guide
Advanced Work Assignment (AWA) Implementation Guide
youtube.com/watch?v=fANNto5TG-0
Advanced Work Assignment lets you automatically assign work items to your agents, based on their availability, capacity, and optionally, skills. AWA pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. This video provides an overview
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