Service Portal agent chat icon is not hidden

Ro5 · ‎12-01-2022

hello.
I want to hide the agent chat icon displayed in the service portal.
So I deactivated "Service Portal Agent Chat Configuration" in Navigate - All > Service portal > Agent chant.
However, when I checked the service portal after that, it continued to be displayed.
If anyone knows the reason and solution, please let me know.

Regards,
Ro

S Goutham · ‎12-01-2022

Hey @Ro5

We can add the virtual agent to portal in three ways

Using Service Portal > Agent Chat
Embedding it as widget to a page footer to disable this go to the Service Portal > Header and Footer open the particular footer record and check if they used the below script and comment it out

<div>
<widget id="sn-va-sp-widget">
</widget>
</div>

We can bring a VA widget instance to a particular page only > to disable open the page the VA is showing up
- Open the page in designer

Validate you can see the chat icon > click on the icon

and delete the instance

I hope this solves your issue
Mark this as Helpful / Accept the Solution if this clears your issue

View solution in original post

S Goutham · ‎12-01-2022

Hey @Ro5

We can add the virtual agent to portal in three ways

Using Service Portal > Agent Chat
Embedding it as widget to a page footer to disable this go to the Service Portal > Header and Footer open the particular footer record and check if they used the below script and comment it out

<div>
<widget id="sn-va-sp-widget">
</widget>
</div>

We can bring a VA widget instance to a particular page only > to disable open the page the VA is showing up
- Open the page in designer

Validate you can see the chat icon > click on the icon

and delete the instance

I hope this solves your issue
Mark this as Helpful / Accept the Solution if this clears your issue