Service Portal - Always show Requests

Steven Parker · ‎05-23-2017

Is there a way to ALWAYS show Requests on the portal so even if someone has nothing open they can still get to the "View All Open/Closed Requests and Incidents"?

I've looked in the Portal and I've looked in the Service Portal Menus in the backend of ServiceNow, but I don't see where I can enable this like on a Simple List. I may need to edit the My Request widget (which I've cloned to My Open Request) in order to make it always show, but I am not sure how to do this.

I essentially want them to always be able to get to this page by clicking "Requests" at the top and clicking "View all Open/Closed Request and Incidents" even if they have nothing currently open.

Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

Steven Parker · ‎05-24-2017

For anyone else with this issue, I figured it out.

- Go to Service Portal -> Menus and click on the "Header Menu" that has the title of "SP Header Menu"

- Scroll down to the bottom on the next screen and click on the "Angular ng-templates" tab and click on "menuTemplate"

- You need to delete the 2 highlighted bits below in order to always show Requests/Approvals:

Easy...just had to find it.

Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

View solution in original post

kamranhaq · ‎07-19-2017

Removing .count > 0 retains both Requests and the Approvals on the header menu. Does anyone know how to keep only Requests in the menu even though there are no active Requests and Approvals only when there are active Approvals. It appears they both are under scriptedItems category so both are retained by removing .count > 0 or even if we use .count >= 0 . My aim is to keep Requests always on the header menu even though there are no active requests just like Steven Parker suggested without touching approvals.

chandrashekar3 · ‎10-23-2017

Hi Kamran Haq,

Even i have the same requirement.

Show Requests always and approvals only if there are active records

Did you manage to get any solution for this?

Thanks,

Chandrashekar BN

jamesmcwhinney · ‎11-24-2017

We have the same requirement.. Also looking for a way to do this.

jamesmcwhinney · ‎11-24-2017

Found a way to do it that's actually pretty easy:

Service Portal - Scripted List Widget - How do show it all the time?

paulinabednarik · ‎03-08-2018

Hi guys,

wonder whether you could help me 🙂

I cloned 'My Requets' widget and change the name & code, so a user can see HR Cases, but now I got stuck, cause I don't know how to redirect such user to the certain HR Case after he/she clicks on the ticket number, similarly like the 'my requets' widget works. When you click on a Req number it redirects you to page with the req details.

Thank you in advance!

Kind regards

Paulina