Service Portal auto populate fields after user name selected

[Moedeb]

I have a requirement for a couple of fields to be populated with the appropriate information once a customer adds the name of the 'owner' of a dashboard - that persons email and department needs to then be added to the appropriate fields.

I have checked a number of forum posts similar, tried most of them and still can't get it to work, so here I am asking directly.

So based on the Owner name being added (which shows as the first name and surname - eg: Joe Bloggs) - note: it is almost certainly not going to be the name of the user entering the details.

owner_section would map to the 'Department' field

owner_email would map to the 'email' field

I believe all are available through sys_user

Also as a side question - is it possible to allow free text in a reference field if someone needs to enter something that is not available to select? 

If someone could let me know how to do this I'd certainly be grateful.

[Shweta KHAJAPUR]

Try below code in onChange catalog client script,

var caller = g_form.getReference('owner_name', doAlert); // doAlert is our callback function
	

function doAlert(caller) { //reference is passed into callback as first arguments
  
	g_form.setValue('owner_section',caller.department);
        g_form.setValue('owner_email',caller.email);
  }

[Moedeb]

Nope, still nothing

[Shweta KHAJAPUR]

Can you share youre code? also database name of all the fields. And don't forgrt to set UI type to ALL in client script to work it on portal.

[Moedeb]

Thought I did that in my original post?

These are variables and I've named them what I have on the original post

[Shweta KHAJAPUR]

Hi,

The code provided by me has worked for me. Can you share screnshot of onchange client script?